Delivery charges & VAT
All prices for delivery include VAT at the current rate unless otherwise stated.
Delivery will be made to the address specified by you when you place your order on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. We clearly list the available postcodes and areas which we deliver to on our website.
In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 72 business hours of your expected delivery date. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
We take special care to endeavor that deliveries are made within your nominated delivery day and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted, we will either leave the goods with a neighbor or in a safe place. If these options are not available, the order will be brought back to our warehouse and our Customer Service team will contact you to rearrange the delivery. For national deliveries, if no one is at the address when the delivery is attempted, the goods will either be taken to a local collection point or reattempted the following business day.
Please note that adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case we will endeavor to contact you as soon as we are able to in order to reschedule your delivery date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
Should you fail to be present for your delivery, we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.