If the flowers do not meet our high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the poor quality or damaged flowers within 72 hours of receipt in order to be eligible for a refund or replacement.
For people not used to buying garden roses, some varieties can look different from what you might expect. Some roses can show signs of dehydration or might show some damaged outer petals. The bright colors are most susceptible to discoloration of the outer petals. Garden roses need approximately 12 hours in fresh water to hydrate well. We ship our garden roses with guard petals in order to protect the blooms during shipping. We often leave this outer ‘guard’ petals on the flowers but it is not uncommon to remove an average of 5 petals per bloom to your liking.
Keep flowers away from direct sunlight, drafts, or excessive heat. Remember that exposing garden roses to warmer environments (outside, a hot room, etc) will help the flower bloom, and keeping your roses in a cooler environment will slow down the opening process.